Refund policy
JUNIELO Return & Refund Policy
We want you to love what you ordered from JUNIELO. If something isn't quite right, we're happy to help with a return or exchange.
Return Window
You have 14 days from the date of delivery to start a return or exchange. Unfortunately, we're unable to accept returns requested after this window has closed.
Condition of Items
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition, with all tags still attached
- In their original packaging
Items that don't meet these conditions may not be accepted, and we may send them back to you.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Sleepwear and intimates
- Items marked as Final Sale at checkout
How to Start a Return
Starting a return is easy — just email us at [insert support email] with your order number and the item(s) you'd like to return or exchange. Our team will get back to you with instructions on how to send your item back to us.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as JUNIELO is not responsible for items lost or damaged in transit back to us.
Refunds
Once we receive and inspect your returned item, we'll notify you that it's been received. Approved refunds are processed within 5–7 business days and issued to your original payment method. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.
Exchanges
Want a different size or color instead? Let us know when you email us to start your return, and we'll do our best to get your exchange sent out as soon as we receive your original item back.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, please contact us right away at [insert support email] with your order number and a photo of the item. We'll make it right with a replacement, exchange, or refund at no additional cost to you.
Questions?
We're here to help. Reach out anytime at [insert support email] and we'll take good care of you.
contact@junielo.com would be the emai;
Here's your finalized policy with the email added throughout:
JUNIELO Return & Refund Policy
We want you to love what you ordered from JUNIELO. If something isn't quite right, we're happy to help with a return or exchange.
Return Window
You have 14 days from the date of delivery to start a return or exchange. Unfortunately, we're unable to accept returns requested after this window has closed.
Condition of Items
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition, with all tags still attached
- In their original packaging
Items that don't meet these conditions may not be accepted, and we may send them back to you.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Sleepwear and intimates
- Items marked as Final Sale at checkout
How to Start a Return
Starting a return is easy — just email us at contact@junielo.com with your order number and the item(s) you'd like to return or exchange. Our team will get back to you with instructions on how to send your item back to us.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as JUNIELO is not responsible for items lost or damaged in transit back to us.
Refunds
Once we receive and inspect your returned item, we'll notify you that it's been received. Approved refunds are processed within 5–7 business days and issued to your original payment method. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.
Exchanges
Want a different size or color instead? Let us know when you email us to start your return, and we'll do our best to get your exchange sent out as soon as we receive your original item back.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, please contact us right away at contact@junielo.com with your order number and a photo of the item. We'll make it right with a replacement, exchange, or refund at no additional cost to you.
Questions?
We're here to help. Reach out anytime at contact@junielo.com and we'll take good care of you.